At Project Source®, we respect the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase. Please read this policy carefully.
Information We Collect
We collect certain information to provide our services, improve our products, understand customer needs, and fulfill other legitimate business purposes. The main types of information we collect are:
- Contact information such as name, shipping/billing address, email, and phone number when you create an account, make a purchase, or contact us.
- Payment information such as payment card number, security code, and billing address when you make a purchase. This is processed by trusted third party payment processors.
- Product preferences such as items viewed or added to your cart to make recommendations and improve your shopping experience.
- Website usage data such as pages visited, links clicked, and referring site to analyze site traffic and usage.
How We Collect Information
We collect information in several ways:
- Directly from you when you provide information to create an account, place an order, sign up for our newsletter, take a survey, submit a review, or contact us with questions.
- Automatically when you visit our site through cookies and similar tracking technologies that collect website usage data. See our Cookie Policy for more details.
- From third parties that provide services for us such as payment processors, shipping carriers, marketing partners, and fraud detection services. We require such parties to use your information only for authorized purposes.
How We Use Information
The information we collect is used in the following ways:
- Fulfilling orders – To process, deliver and track orders, ship products, and issue refunds.
- Customer service – To respond to customer inquiries, questions and comments.
- Product improvements – To analyze trends, reviews, and usage patterns to improve products and develop new offerings.
- Marketing – To deliver ads, newsletters, promotions or other content we think may interest you based on your preferences and purchase history. You can opt out anytime.
- Security and fraud prevention – To monitor site traffic, identify potential threats, and protect the security of our website, business and customers.
- Legal compliance – To comply with applicable legal and regulatory obligations, requests, and disclosures.
- Communications – To send service updates, order confirmations, responses to inquiries and other transactional communications.
- Analytics – To analyze site traffic and usage to improve the site experience and our products. Data is aggregated and de-identified prior to analysis.
We only process personal information for the purposes outlined in this policy or otherwise disclosed at the time of collection. We will obtain consent before using any information for unrelated purposes.
Information Sharing and Disclosure
Project Source® does not sell personal information to third parties. We may share your information with third parties in the following circumstances:
- Service providers – With third party service partners who work on our behalf and require access to information to carry out such services (e.g. payment processors, shipping, marketing). All such third parties are bound by strict confidentiality agreements limiting use of personal information to performing requested services.
- Business transfers – If we are acquired by or merged with another company, if substantially all of our assets are transferred, or in the event of a bankruptcy proceeding, we may transfer your information to successors, affiliates, or new owners.
- Law enforcement – To comply with court orders, legal processes, or other legal obligation and enforce our Terms of Use.
- National security – To protect the rights, property or safety of Project Source®, users, or others, which may include responding to requests from law enforcement, government agencies or authorities.
- Consent – We may share non-sensitive information with third parties with your consent, for example joint marketing partners. You can review and manage your marketing preferences in your account.
Other than the above, we do not share or disclose personal information without your permission, unless required by law.
Data Retention
We retain personal information as long as required to fulfill our business purposes or comply with laws, regulations, contracts, and other legal obligations. Factors considered in determining retention periods include:
- Duration of customer relationship
- Legal statute of limitations
- Product recall obligations
- Pending litigation or audits
Billing and order data is retained for a minimum of 7 years. Site usage data is retained for a minimum of 90 days. We may retain de-identified data for longer periods for analytics purposes.
Your Privacy Choices and Rights
You have certain choices when it comes to managing your privacy preferences:
Marketing communications – You can opt out of marketing emails by clicking ‘unsubscribe’ on any promotional email or by adjusting your email preferences in your account.
Cookies – You can disable cookies in your browser but our site may not work properly without them.
Account closure – You can close your online account by emailing [email protected].
Withdrawing consent – Where you have granted consent for specific processing activities you can withdraw this consent at any time.
You also have the following rights with respect to personal data:
- Know what personal data we hold, rectify inaccuracies, delete data, and transmit data to other organizations in certain circumstances.
- Object to specific uses of your personal data where we rely on legitimate interest for processing.
- Complain to your local data protection authority if you believe we are not complying with applicable privacy laws.
Security of Your Information
We use a variety of security measures to ensure the safety of your information:
- SSL encryption – Personal information and payment data is encrypted using SSL protocols when transmitted over the internet. Look for the padlock icon or “https” in your browser bar.
- Network security – Firewalls, intrusion detection and data loss prevention solutions protect against unauthorized parties gaining access to systems that hold personal data.
- Access controls – Access to personal data is restricted to authorized personnel on a need to know basis, enforced by multi-factor authentication and monitoring.
- Audits – We conduct regular system, application and network audits to identify and address potential information security threats proactively.
While we follow industry standard security practices, no method of transmission or storage is 100% secure. We cannot guarantee the absolute security of personal data.
International Data Transfers
We are based in the United States and follow US data privacy laws. If you are visiting our website from outside the US, be aware that you are transferring your personal information to us to the US. US data protection and privacy laws may not offer the same level of protection as those in your country. By using our website and providing us your information, you consent to this transfer and our use of your information in accordance with this Privacy Policy.
Children’s Privacy
Our website is not intended for use by anyone under age 16. We do not knowingly collect personal information from children under 16 without permission from a parent or guardian. If you believe we may have inadvertently collected information, contact us immediately so we can promptly obtain parental consent or remove the data.
Changes to this Policy
We may update this Privacy Policy from time to time as needed, without prior notice. We encourage you to check this policy periodically for any updates. If there are material changes, we will notify you through the website or by email prior to the changes taking effect.
Cookie Policy
For more details on how we use cookies and related tracking technologies, see our Cookie Policy.
